Customer Service Requests (with digital channel information)

This dataset contains service requests received from external customers. This data is collected through the council's Salesforce system. It contains information about the service type, status, and dates for received and closed. This dataset only contains a subset of the received requests as it is extracted from one of several customer requests systems.

Data and Resources

Data preview - Customer Service Requests (with digital channel information) CSV

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Additional Information

Field Value
Published (Metadata Record) 07/03/2023
Last updated 13/06/2024
Organisation City of Melbourne
Category
License - other CC BY
Full metadata URL https://data.melbourne.vic.gov.au/explore/dataset/customer-service-requests-with-digital-channel-information/information/
Update Frequency