Consumer Affairs Victoria

• Publications provided 2012-2013

  2012-2013 Number of Publications provided Consumer Affairs.

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• Email and Written enquiries 2012-2013

  Consumer Affairs Year in Review 2012-20113 for email and written enquiries.

  Consumer Affairs Victoria

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• Community information and advice 2012-2013

  2012-2013 Year in Review Activities on community information and advice.

  Consumer Affairs Victoria

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• Registrations of rental bonds 2012-2013

  Number of Registrations of bonds for 2012-2013 Consumer Affairs.

  Consumer Affairs Victoria

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• Registered Incorporated Associations as at 23rd May 2014

  Data has been extracted from Consumer Affairs database which in turn is populate with information provided by Associations at the time of their request for registration or renewal.

  Consumer Affairs Victoria

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• Rooming House by Individual Business Owners

  This dataset is csv format of the online rooming house regsiter search through the Consumer Affairs Victoria website. A rooming house is a building where one or more room are...

  Consumer Affairs Victoria

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• Rooming House by Organisation

  This dataset is csv format of the online rooming house regsiter search through the Consumer Affairs Victoria website. A rooming house is a building where one or more room are...

  Consumer Affairs Victoria

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• Consumer Affairs Victoria -Telephone calls answered

  The total number of information and advice provided via Consumer Affairs Victoria’s consumer telephone services including the Regulatory Transaction Centre (RTC), Information...

  Consumer Affairs Victoria

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• Consumer Affairs Victoria - Quantitative Output Measures

  The number of: - The total number of information and advice provided via Consumer Affairs Victoria’s consumer telephone services including the Regulatory Transaction Centre...

  Consumer Affairs Victoria

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• Consumer Affairs Victoria - Residential Tenancies

  Consumer Affairs Victoria service types falling under residential tenancies which includes: - Calls answered residential tenancies - Calls answered Residential Tenancies Bond...

  Consumer Affairs Victoria

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• Consumer Affairs Victoria - Bonds Held Value

  The value in AUD, of bonds on residential tenancies lodged with the Residential Tenancies Bond Authority (RTBA).

  Consumer Affairs Victoria

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• Consumer Affairs Victoria - Qualitative Output Measures

  This measure contains customer satisfaction with services provided up to 2014-15 and services that Consumer Affairs Victoria provided within agreed timeframes.

  Consumer Affairs Victoria

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• Consumer Affairs Victoria - Output Cost

  The total expenditure for Consumer Affairs Victoria.

  Consumer Affairs Victoria

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• Consumer Affairs Victoria - Registers administered

  The number of new applications lodged and the total entities on the register for the following registers: - Estate agents - Motor car traders - Incorporated associations - Co-...

  Consumer Affairs Victoria

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• Consumer Affairs Victoria - Registration and Licensing

  The number of annual returns, updates or cancellations processed by Consumer Affairs Victoria for incorporated associations, fundraisers and co-operatives.

  Consumer Affairs Victoria

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• Consumer Affairs Victoria - Face-to-Face assistance

  This activity measures the number of: - People assisted through community agencies funded by Consumer Affairs Victoria to provide consumer advice, negotiations on behalf of...

  Consumer Affairs Victoria

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• Consumer Affairs Victoria - Web based information and advice

  The activties covered are visits to the Consumer Affairs Victoria (CAV) and MoneyHelp websites, the number of CAVs twitter followers, facebook likes and YouTube views. Also...

  Consumer Affairs Victoria

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• Consumer Affairs Victoria - Compliance activity

  Activities undertaken by Consumer Affairs Victoria to ensure compliance of businesses. This includes engagements with businesses and through a range of enforcement activities...

  Consumer Affairs Victoria

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• Consumer Affairs Victoria - Enforcement outcomes

  The number of enforcement actions finalised which includes, prosecutions, civil actions and parties signed to enforceable undertakings.

  Consumer Affairs Victoria

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